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Hi everyone,My name is Iksir and I am currently looking for my next opportunity in Customer Success, SaaS Support, Onboarding or Client Success roles.I recently completed a Master's degree and have several years of experience in project coordination,

272

hace 2 meses

Jonathanmf17Known Participant

Tips & Tricks

🚨 You’re Solving Problems Too Late

“You’re solving problems too late.”Here’s something that quietly hurts a lot of accounts:The customer escalates…then you act.Usage drops…then you schedule the call.Stakeholders disappear…then you start investigating.Feels responsive.But most of the t

162

hace 2 meses

rafael.escanoNew Participant

Madrid

🚀 More Customer Success is coming! (Networking & Debate)

Following the success of our last meetup, we’re back with a new event for the Customer Success community in Madrid.This time, we’re focusing on a key topic for any CS team today and one of the most voted for by our community: How to effectively scale

140

hace 3 meses

Jonathanmf17Known Participant

Tips & Tricks

✂️ You’re Explaining Too Much

“You’re explaining too much.”Here’s something that feels helpful…but actually weakens communication:Long Slack messages.Five-minute explanations.Repeating the same point three different ways.Feels thorough.But most of the time?It creates confusion.An

hace 3 meses

Jonathanmf17Known Participant

Tips & Tricks

📡 You’re Listening… But Missing the Signal

“You’re listening… but you’re missing the signal.”Here’s something that looks like strong communication…but actually creates blind spots:Customer says:“I think things are okay.”“We’re still exploring.”“We just need a bit more time.”So you take it at

hace 3 meses

Jonathanmf17Known Participant

Tips & Tricks

⚡ You’re Waiting for Perfect Clarity

“You’re waiting for perfect clarity.”Here’s something that feels responsible…but actually slows everything down:“Let me gather a bit more information.”“I just need to confirm a few more things.”“Let’s wait until we have full clarity.”Now—sometimes, t

101

hace 4 meses

Jonathanmf17Known Participant

Tips & Tricks

🗣️ You’re Explaining… Not Influencing

“You’re explaining… not influencing.”Here’s something that feels like good communication…but doesn’t actually move anything forward:You explain the issue clearly.You share all the context.You walk everyone through the details.And still…Nothing change

151

hace 4 meses

Jonathanmf17Known Participant

Tips & Tricks

🧩 You’re Solving Before You Understand

“You’re solving… before you understand.”Here’s something that looks like strong ownership…but actually creates bigger problems:Customer raises an issue → you jump into solution mode.Something breaks → you try to fix it immediately.Feedback comes in →

hace 4 meses

Jonathanmf17Known Participant

Tips & Tricks

🧭 You’re Asking… Instead of Leading

“You’re asking… instead of leading.”Here’s something that sounds collaborative…but actually weakens your authority:“What do you think we should do?”“How would you like to approach this?”“Let me know what works for you.”Now—sometimes, that’s fine.But

hace 4 meses

Jonathanmf17Known Participant

Tips & Tricks

✂️ You’re Over-Explaining Everything

“You’re over-explaining everything.”Here’s something that feels helpful…but actually weakens your impact:Long messages to explain simple things.Multiple paragraphs to justify decisions.Endless context before getting to the point.Now—sometimes, contex

121

hace 4 meses

IKSIR SAID ALI AHMEDNew Participant

I am looking for the next opportunity

Transitioning into Customer Success – Looking for opportunities in Remote SaaS

272

hace 2 meses

Maria RödbergNew Participant

Helsinki

CSN Café - Helsinki, powered by Gainsight & RELEX Solutions - Oct 24!

✨ 2025 is over! Wuhuu! We just had out last Customer Success Core event, powered by RELEX Solutions, Gainsight and Customer Success Network.✨🧑‍🎓 It is already our event #3 together with RELEX and Gaingsight (2023, 2024 and 2025), and we discussed Lea

690

hace 9 meses

costi.telemanNew Participant

Tips & Tricks

Field Report on AI Tools

Hybrid Support Index 2025 We built the Hybrid Support Index 2025 to bring some reality to the AI-in-support conversation.Tested 15+ tools in real B2B Tech, SaaS and E-commerce operations. It’s free. Check it out: https://intelligentbee.com/hsi-2025-a

470

hace 10 meses

cburkeCommunity Manager

General Q&A

Welcome to the new Customer Success Network Community Platform!

Welcome to the new Customer Success Network Community Platform!I’m thrilled to kick things off with a topic that’s on every CS leader’s mind right now:How do we prove and communicate the value of Customer Success in today’s market?Budgets are tighter

441

hace 1 año