Following the success of our last meetup, we’re back with a new event for the Customer Success community in Madrid.
This time, we’re focusing on a key topic for any CS team today and one of the most voted for by our community: How to effectively scale and digitalize Customer Success.
💡 What is the session about?
We’ve listened to your feedback from the last event! This time, we’ll kick things off with a brief introductory talk to set the stage and open the floor for debate, touching on:
- Scaling CS teams
- Customer segmentation
- Digitalization and the use of tools
- The role of AI in the evolution of Customer Success
From there, we’ll move into the format that works best: small group discussion tables. This is where you can share real-world experiences, learn from other professionals, and debate how to put these challenges into practice.
As always, the focus isn't on long presentations, but on:
👉 Open conversations
👉 Practical learning
👉 Connecting with industry peers
A space designed to share what’s actually working (and what isn’t) in the world of Customer Success.
🎯 Is this for you?
If you are a CSM, Head of Success, Account Manager, or simply obsessed with customer experience, the answer is a resounding YES. Whether you’re just starting out or you’re a seasoned pro, we’re all here to learn from each other.
⚠️ Heads up! Spots are flying. We want the tables to be participatory so everyone has a voice, which means capacity is limited. Don't leave it until the last minute!
Register now and secure your spot!
https://www.tickettailor.com/events/customersuccessnetwork/2195963
Special thanks to Customer Success Network, GenCS, Customer Obsessing, and Amazon for supporting the Customer Success community.