I’m passionate about building modern customer success practices that deliver real business outcomes. As CEO of the Customer Success Network, I’m focused on empowering CS professionals to grow their craft, connect with peers, and lead with impact. With a background spanning startups to scale-ups, I believe the future of CS lies in strategic influence, not just tactical execution.

Currently working as a freelance Professional Services Consultant for a SaaS company in the Project Management space, I can look back on 30+ years of career as a Project & Process Manager.

As Operations Manager at the Customer Success Network, I work behind the scenes, managing our tools and processes.

After 10 years working for LinkedIn in New York and Dublin in their Customer Success Department, Ezra Zimbler has moved back to Michigan and started his own consulting business, Ezra Zimbler Consulting.  His goal is to help companies and individuals use LinkedIn to its full potential.

I am the social media manager for Customer Success Network Community. 

I’m passionate about elevating the role of customer success within organizations. I specialize in turning customer insights into actionable strategies, influencing product direction, and building programs that scale both value and advocacy.

I’m a Customer Success Leader at Degreed and the host of CSN’s Churn It Down podcast, where I explore the strategies, challenges, and real-world lessons shaping our industry

Rumana is a Senior Customer Success Manager at HubSpot, and a member of the Customer Success Network since 2021. She is currently working on building her Podcast and also completing an ICF Level 2 Coach Training Program with iPEC. A certified #IAmRemarkable trainer, Rumana is passionate about self advocacy, knowledge sharing, learning and growth. Her focus is to build communities and create a space for honest, meaningful, deep and value generating conversations.