✨ 2025 is over! Wuhuu! We just had out last Customer Success Core event, powered by RELEX Solutions, Gainsight and Customer Success Network.✨
🧑🎓 It is already our event #3 together with RELEX and Gaingsight (2023, 2024 and 2025), and we discussed Leading Renewals through Verified Outcomes. RELEX is known for its impressively solid retention rate of 97% and Anne shared their renewals strategy. 💪 Just check the slide with an endless loop of Customer Goals and Upsell & Enhance opportunities! 🔥 We discussed how we can describe and measure Value (aka Outcomes) for our customers, on multiple layers.
👩❤️👨 And we had time to talk in small groups about how we tackle renewals in our companies - thank you, Julian, Tom, Liam, Anne and Timo, for leading Round Tables.
💜 I would like to thank our fantastic partners and sponsors - Ezra and Colin from Customer Success Network, Silvia, Liam, and Julian from Gainsight (Nadia, I missed you!🫶). We held a raffle for one ticket to the Customer Success Pulse conference in Dublin, and Jide Lambo won a ticket! 🏆 And big thanks to Emma, Tiina, Timo, and Anne from RELEX for your continuous trust and investment in the Customer Success community events. ❤️ ❤️ ❤️ Together, we drive our ecosystem and make businesses more profitable, solutions more efficient, and employees more skillful.
▶️ So, what will be next for us? We still have our Mentorship Program, the Autumn Cohort, at full speed, driven by Lucia, and we have one Leadership event still in November. Meanwhile, we are already talking with companies about events in 2026 - send me a message if you would like to share some ideas about topics to discuss!
Cheers, your Helsinki Host Maria.
