A lot of new CSMs think their first skill should be strategy, dashboards, or product knowledge.
But the real foundation is listening with intention.
Not listening to reply —
listening to understand what the client really means.
Because when you’re new, you won’t have every answer yet…
but you can always bring:
✨ Clarity
✨ Empathy
✨ Curiosity
And those three skills will take you further than any template ever will.
💬 Your turn: What’s one thing you wish you knew when you started in Customer Success?