“If your recommendation sounds like an ultimatum,
you’ve already lost influence.”
Here’s what senior CSMs do differently:
they create options — not ultimatums.
Ultimatums trigger resistance.
Options invite ownership.
Great senior CSMs frame clear paths forward:
– what happens if we move now
– what changes if we wait
– and what risks we accept either way
When leaders get to choose,
they commit more deeply.
If decisions keep stalling,
you may have offered a verdict — not options.
💬 Your turn: What decision could you reframe as options instead of a single recommendation?
🔚 Wednesday Thought:
“People support what they help choose.”