CSN Café - London, in collaboration with Linkedin

🚀 Not Your Traditional CSM Anymore: The Changing CSM Role

The CSM role isn’t what it used to be — and that’s a good thing 😉

Join us for an evening of honest conversation on how Customer Success is evolving — from relationship management to strategic partnership, value leadership, and real business impact.

🎤 Panel Discussion

Hear from CS leaders Anika Zubair, Morika Georgieva, Luke Bartram, and Marco Carrubba as they share what’s actually changing in the CS role today — expectations, skills, influence, and how teams are proving value in a fast‑moving world. Expect real examples and practical takeaways.

📊 CS Trends & Value Reviews

Ben Pascoe will cover key CS trends and how Value Reviews are evolving — including what strong value conversations look like and how CS teams can better link outcomes to business impact.

💬 Live Q&A & 🤝 Networking

Connect with peers, speakers, and the LinkedIn Customer Success team over snacks, drinks, and great conversations.

📅 Event Details
Thursday 16th April
5:30 – 8:00 PM
📍 LinkedIn London Office, 123 Farringdon Road, EC1R 3DA
Host: Nabeeda Bakali‑Abrar

Whether you’re in CS, work closely with CS, or are curious about where the role is heading — this one’s for you.
👉 Come for the insights. Stay for the connections.