CSN Café - Helsinki, powered by Gainsight & RELEX Solutions

This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges, and share best practices in the industry ☕️. 

These cafes provide an excellent opportunity to expand your professional network and establish a central hub for sharing ideas and industry insights.

Leading Renewals through Verified Outcomes

Description:

Anne Liiri and Timo Idänheimo will introduce how RELEX’s focus on KPI’s and a strong value initiative has led to the situation where we have been able to choose an “Auto-No” strategy: the proof of results is so strong that we are in a better position to negotiate with our customers after the initial contract term and have been able to improve our terms and prices. The team will share the Value Process (from project to continuous service phase, including our active case study process), illustrating it with a real customer case example.

Format: core presentation 30 min + round tables (work in small groups). Gainsight and RELEX Solutions will kindly host networking and food from 5 pm - 5.30 pm. We will wrap at 19.30.

We look forward to seeing you there!

This event is brought to you by members of Customer Success Network