Join the next CSN Café in Madrid - Feb 5th 2026

🚀 Less Talk, More Customer Success! (Networking & Debate)

Tired of webinars where you just listen and never get to speak? We hear you! We’ve created a different kind of space: no endless presentations, no boring PowerPoints, and 100% focused on what truly matters: the community.

If you’re passionate about Customer Success, this is the place where "best practices" turn into real conversations among peers.

💡 What’s the vibe?

Forget about rows of chairs facing a stage. Here, you are the star (along with your daily challenges). We’ll break out into thematic debate tables where you can share your struggles, your wins, and your secret tips on topics such as:

• Scaling CS without losing the human touch.
• Aligning CS with Product and Sales.
• Measuring and communicating the impact of CS.
• Identifying churn signals and acting in time.
• Increasing AI usage in a way that actually drives impact.
• CS Ops in action: empowering the CS team to maximize results.

During registration, we’ll ask for your preferences so we can assign you to the right debate table.

📅 Agenda

To make sure you don’t miss a thing, here’s how the day will look:

18:15 – 18:45 | Arrival + Welcome: First contact, hellos, and initial networking to get the engines running.
18:45 – 19:00 | Brief Intro: Who we are (CSN, GenCS, Customer Obsessing & Workiva) and how the event dynamics will work.
19:00 – 20:00 | Debate Session: Let’s get to it! Join the table that interests you most for an in-depth discussion with other pros.
20:00 – 20:30 | Networking & Mini-Contest: Wrapping up with relaxed chats and a small prize.

🎯 Is this for you?

If you’re a CSM, Head of Success, Account Manager, or you’re simply obsessed with Customer Experience, the answer is a resounding YES. It doesn’t matter if you’re just starting out or if you’re already an industry "pro"—we’re all here to learn from each other.

⚠️ Heads up! Spots are flying. We want these tables to be participative so everyone gets a chance to speak, which means capacity is limited. Don’t leave it until the last minute. Enter here to grab your spot!

Register now and secure your spot!

Thanks to  Customer Success Network, GenCS, Customer Obsessing y Workiva por apoyar la comunidad de Customer Success.