In this episode of Churn It Down, Ricky Patel sits down with Jan Young—CS strategist, systems thinker, and AI educator—to break down what’s really holding back AI adoption in Customer Success. Together, they explore how leaders can cut through the noise, prioritise what matters, and start building high-impact, scalable CS programs.
Whether you’re experimenting with AI tools or rethinking your revenue motion, Jan offers clear, actionable advice on how to approach CS like a business leader—and why systems thinking will be the most important skill in 2025 and beyond.